In most cases it is not possible to make any changes to an order once it has been placed. However, you can send in your request via Helpdesk and our team will check and see if any modifications are possible. Do note that if we do agree to the order modification, it will result in a delay in processing your order and we may not be able to adhere to the delivery timelines we have committed to at the time of placing the order.
Articles in this section
- Will I receive all my items at the same time?
- My order shows it as returned, how can I receive it?
- In tracking it shows that it has been delivered by I haven’t received the product.
- How to place an order?
- Can I order with cash on delivery option?
- Why my order is only partially shipped.
- What is our cancellation and refund policy.
- Can I change the shipping method after the order has been placed.
- How to add a personalised note card and gift wrapping to the order.
- How to add multiple quantities?