Zoomin Web
Help & Frequently Asked Questions on zoomin.com
Announcements
Easy Book (6x6 Photobook)
- Slow Upload and Upload Issues
- EasyBook: Recommended browsers
- Can I change my order or edit my Photobook once my order has been placed?
- How long will my book take to reach me?
- How do I change the positions of my photos?
- How do I replace a photo?
Getting started
Uploading photos
- How long will ZoomIn store my photos in my account?
- How can I use my photos from Picasa?
- How can I import my photos from Flickr?
- What if I don't have a digital camera, can I still store my photos on ZoomIn?
- What format do my photos need to be in order to upload them to ZoomIn?
- How do I enable Javascript in my browser?
Your account
- How do I change my Mobile Number
- How can I cancel my ZoomIn account?
- How do I upload names from my email Address Book to my ZoomIn Address Book?
- What is my Address Book?
- How do I change my ZoomIn email preferences?
- How do I update my personal information?
Sharing photos
- What is Re-Sharing?
- When I share photos with someone, do they have access to my account and other Albums?
- If I share an Album and then choose to delete it, can invited friends still see the Album in their own accounts?
- When I share an Album, can other people make changes to it?
- If I share an Album and then make changes to it, can my friends see the changes?
- Can people I share with order reprints? Who pays for them?
Photo Books
- What is a Photo Book?
- What can I use the Photo Book for?
- What are the different types of Photo Books that are available?
- What is an Express Photo Book?
- What is a Custom Photo Book?
- How long does it take to create a Photo Book?
How to create a Photo Book
- I created a Photo Book in a specific size but I would now like to order the same book in a different size. Is that possible?
- I’m getting a “Please fill all picture holder in the previous step to continue” message when I try to add to cart. What am I doing wrong?
- Can I save my Photo Book?
- What are the resolution requirements of the photos in Photo Books?
- Can I copy/paste elements from one page of my Photo Book to another?
- How do I add additional pages?
Canvas Prints
- Are bulk discounts available for Canvas Prints?
- How will my Canvas Print be packaged?
- How long will it take to receive my Canvas Print?
- How much do Canvas Prints cost?
- What types of materials are used?
- What types of Canvas Prints are available at ZoomIn?
How to make a Canvas Print
Placing an order
- My Coupon Code has Expired
- I received a Please fill all picture holders error
- Where can I enter the promo or discount code?
- How can I select Add-ons to my order?
- Will my photos be cropped?
- Where do I find the prices for products sold on ZoomIn.com?
Order status
Reward points
Prepaid Packs
- How are shipping and taxes calculated?
- How do I redeem a pack that I have in my account?
- Can I get a refund on my unused Pack balance?
- Can I use a Metallic Pack on Matte and vice versa?
- Are 4x6 Packs applicable to 6x4.5 prints?
- Can I get Pack discounts on other items?