We would like to know what you didn’t like & mend it for you. If you receive a damaged product we will send you another copy of the storybook. Refunds will be done on a case to case basis & will be handled by our CS team.
Articles in this section
- If the order is a gift, is there an invoice in the package?
- How long does it take to get my book?
- I am unhappy with the quality of the book - what now?
- Can I use more than one voucher per order?
- Where can I track the status of my order?
- My order hasn't arrived. What now?
- I missed adding the dedication message, can I add it now?
- Can I return my order for a refund or exchange?
- Where can I enter my coupon code?
- The name I have entered has a spelling mistake, how do I correct it?