Help Topics/Order status

When will I receive my order?

Sanjay [Customer Service]
posted this on January 03, 2010 15:22

The time taken for an order to reach you, will consist of Processing Time and Shipping Time.

Processing Time

This is the time taken to produce your order in our printing and manufacturing facility. Processing time varies by product category. Most standard print orders (up to 12x36) take one business day to produce. Most other products, such as photobooks, posters and other gifts take 2 – 3 business days to produce. We ship your product on the same day they are produced.

Shipping Time:

This is the time taken by the courier companies we work with to deliver your order. This varies based on where your order will be shipped to. We work with several courier companies and most of them deliver to the Metro cities by the next business day. Smaller towns usually take 3 – 5 business days.

Estimated Delivery Window:

When you place an order, we provide an Estimated Delivery window that is based on the products you have ordered and our Shipping Estimates. You can access this at any time by looking at your Order Details in My Account. Please note that this window is an “Estimate” and does not take into account delays by the Courier or local transit issues. We provide courier tracking information as soon as we receive it through an Order Shipped notification e-mail and text message.

 
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